FAQs
General Questions
Buyer Questions
- How can I create a wish list?
- How can I share my wish list with other people?
- How can I place an order?
- What payment options are available?
- How much will shipping cost?
- Which countries can you ship to?
- Which currencies can I use to make purchases?
- How long will it take for my order to arrive?
- Where's my order?
- Is my personal information safe on your site?
- Can I have a gift sent to someone else?
Seller Questions
- Can individuals sell products on PowerSeller?
- Can I sell used products?
- How will PowerSeller promote my company's products?
- Can I be the exclusive seller in a product category?
- Can I sell something that isn't listed in your product categories?
- How will I know when I've made a sale?
- How does PowerSeller process orders?
- How does PowerSeller handle shipping?
- How can I modify my product offerings?
- How can I change the prices for my products?
- Can I offer coupons or promotional pricing?
- How can I view my sales history?
What is PowerSeller?
PowerSeller is different from any online auction or department store. It is a highly sophisticated, multi-vendor ecommerce platform that has been developed specifically for online merchants, wholesalers, and manufacturers worldwide. Our site melds best practices, innovative solutions and leading ecommerce technology to help sellers reach their full potential, whether they’re selling a single product or a wide range of goods. Sellers comply with our strict trading policies, ensuring a fair, functional marketplace.
PowerSeller provides ecommerce and marketing solutions that enable businesses of all sizes to implement, analyse and streamline ecommerce initiatives so they can sell more products as quickly as possible and achieve measurable ROI without costly IT investments.
back to topWho makes the products?
The products for sale on PowerSeller are manufactured and supplied by a large number of merchants who have chosen to create an account and sell their goods on our website. PowerSeller sells them in an organised way, competitive shipping rates, and guaranteed rapid delivery for an incomparable online shopping experience.
How can I create a wish list?
When you see something you’d like to have, but you aren’t quite ready to buy it, you can add it to your wish list. You can share your wish list with friends and family members, or return to your own wish list when you’re ready to make a purchase. First, you’ll need to create a buyer account and log in. Then browse the product offerings and, when you find something you like, click “Add to Wish List” under the “Add to Cart” button. There’s no limit to the number of products you can put on your wish list. When you want to view your wish list, just go to My Account, and click on “Wish List” in the navigation bar on the left-hand side of the screen.
How can I share my wish list with other people?
You can share your wish list with other people via email. Go to My Account and click on “Wish List” in the navigation bar on the left-hand side of the screen. This will take you to your wish list, where you can see all the products you’re interested in. Scroll to the bottom of the screen, where you will see a box labelled “Send entire wish list by email”. Enter the email addresses of your friends and family members, separated by a comma, and then click the arrow button. Your email will be sent immediately.
How can I place an order?
To purchase an item, click the “Add to Cart” button. Then follow the step-by-step instructions to provide your billing and shipping information, as well as any coupon codes.
What payment options are available?
PowerSeller accepts payment only by credit card: Visa and Mastercard.
How much will shipping cost?
PowerSeller secures the most competitive shipping rates and offers them to buyers as wholesale rates. The actual cost of shipping your package depends on its weight and size, your chosen delivery speed, and your location, but we consistently offer the lowest shipping costs in the industry. This is the major advantage of selling or buying through PowerSeller.
Which countries can you ship to?
For now, we can ship products only to addresses in Australia.
Which currencies can I use to make purchases?
All PowerSeller transactions are denominated in Australian dollars.
How long will it take for my order to arrive?
PowerSeller has partnered with Temando to provide guaranteed delivery services. Once you place an order, your product will be picked up from the merchant within 24 hours and delivered as quickly as possible to any address in Australia. The actual delivery time will depend on your location and chosen delivery speed.
Where's my order?
Once you have placed an order, you can view its status by logging into your buyer account. Under My Account, click Order History on the left-hand side of the page. There you can view your invoice, the order status, and delivery information.
Is my personal information safe on your site?
PowerSeller is PCI-compliant. This is the industry's gold standard for all credit card companies and for online businesses accepting credit card information. Unfortunately, most ecommerce sites are not PCI-compliant, but you can rest assured that your personal information and payment details will be safe when you make a purchase through PowerSeller.
Can I have a gift sent to someone else?
Yes, you can send your purchases to other people's addresses. During the checkout process, simply enter the gift recipient’s address as the delivery address.
Can individuals sell products on PowerSeller?
PowerSeller works only with professional sellers, but they may be businesses or individuals. All sellers must have a registered account and be approved by PowerSeller.
Can I sell used products?
PowerSeller is a retail marketplace for only new goods. No used products may be bought or sold on PowerSeller.
How will PowerSeller promote my company's products?
PowerSeller has wide-ranging marketing campaigns that focus on reaching the largest possible number of potential buyers. Our online marketing campaign includes Pay Per Click (PPC), comparison shopping engines, search engine marketing, and search engine optimisation.
Can I be the exclusive seller in a product category?
PowerSeller does not allow merchants to be the exclusive seller in a product category. PowerSeller is an open marketplace that invites professional sellers and merchants to offer their products online. If multiple merchants sell the same product or the same type of product, they will need to compete with each other on price, quality, service, and customer satisfaction.
Can I sell something that isn't listed in your product categories?
If you believe your product falls under a category or sub-category that isn’t included on PowerSeller, we would be happy to consider adding a new category. Please send your product description and proposed category or sub-category name to corporate@powerseller.com.au.
How will I know when I’ve made a sale?
As a seller, you will receive an automatic email each time one of your products is sold. Alternatively, you can use your login information to enter the Merchant Portal. Once there, click “New Orders” under "Orders" in the navigation bar on the left-hand side of the page. Here you can find detailed information about all your most recent orders.
How does PowerSeller process orders?
At PowerSeller, all order processing is electronic. We send appropriate electronic communications to the buyer, the merchant, PowerSeller administrators, Westpac, and Temando, along with detailed instructions for any additional order processing.
How does PowerSeller handle shipping?
Once a payment has been approved by the credit card company, PowerSeller sends electronic notification to Temando, which then sends a courier to pick up the product from the merchant within 24 hours. The merchant is notified of the expected pickup time.
How can I modify my product offerings?
Merchants can add, modify, or delete their product offerings at any time. Simply log into your account and use the tools in the Merchant Portal to add, edit, or delete product details. All changes are reflected online immediately.
How can I change the prices for my products?
Merchants can change product prices and other details at any time. Log into your account to enter the Merchant Portal. Click "Modify Products" under "Products" in the navigation menu on the left-hand side of the page, and enter the new price. All changes are reflected online immediately.
Can I offer coupons or promotional pricing?
Merchants can create coupons and other promotional pricing strategies to encourage buyers to purchase their products. Simply log into your account and click "Discounts" or "Coupons" under "Inventory" in the navigation menu on the left-hand side of the page.
How can I view my sales history?
Merchants can view their complete sales history at any time. Simply log into your account to enter the Merchant Portal, and click "Orders" in the navigation menu on the left-hand side of the page. You can search for a particular order or export your complete sales history.
